Indian passport, visa, and consular services have officially resumed across Australia from July 23, 2026. The services are now being managed by VFS Global, bringing an end to a disruption that lasted for more than three weeks.

The High Commission of India in Canberra announced that VFS Global will operate the services through six upgraded Indian Consular Application Centres (ICACs) located in major Australian cities. These centres have been opened to provide faster and more convenient services for applicants.

New Indian Consular Application Centre Locations

The new centres are available at the following locations :

  • Adelaide : 111 Gawler Place, Suite 8.01, Level 8, Adelaide, SA 5000
  • Brisbane : 127 Creek Street, Suite 0201, Level 2, Brisbane City, Queensland 4000
  • Level 6, 40 Marcus Clarke Street, Canberra, ACT 2601
  • Melbourne: Ground Floor, 324 St Kilda Road, Melbourne VIC 3004
  • Perth : 23 Barrack Street, Ground Floor, Perth, WA 6000
  • Sydney : 22–24 Market Street, Level 9, Sydney, NSW 2000

    • What Has Improved at the New Centres?

    The upgraded centres have been designed to handle the increasing demand for passport, visa, and consular services in Australia. Several improvements have been introduced to make the application process smoother.

    Some of the key improvements include :

  • More service counters to reduce waiting times
  • Additional staff to handle applications faster
  • More appointment slots for applicants
  • Longer hours for submitting and collecting applications

    • These changes are expected to help clear the backlog of pending applications while making the overall process more convenient for Indian citizens and international travellers.

    Additional Services Available

    Applicants can also choose from several optional services offered at the centres, including :

  • Secure courier delivery for documents
  • SMS updates to track application progress
  • Photo and photocopy facilities at the centre
  • Assistance with filling out application forms

    • These services are designed to make the application process easier, especially for first-time applicants.

    Better Customer Support

    Customer support has also been upgraded to improve the overall experience. Applicants can now access :

  • A multilingual toll-free customer support centre
  • 24/7 Interactive Voice Response (IVR) assistance
  • AI-powered support tools for quick answers to common questions

    • Book an Appointment Before Visiting

    Applicants are advised to book an appointment online before visiting any of the Indian Consular Application Centres. Booking in advance can help reduce waiting time and ensure a smoother application process.

    With the launch of these upgraded centres, Indian passport, visa, and consular services are now fully operational again across Australia, providing improved facilities and better support for everyone using these services.

    Need help applying for an Indian passport, visa, or consular service in Australia? Contact VisaBud for guidance throughout your application process.